Terms of Service
Marshland Software, LLC (currently Resume Pineapple LLC d/b/a “Marshland Software” while our name change completes).
You retain full ownership of all rights, title, and interest in and to your website, software, and all related content that constitutes the front‑end code and content; however, non‑frontend work such as email forwarding, form forwarding, and other backend niceties remain the property of Marshland Software.
- License to backend features: During an active hosting term, you are granted a non‑exclusive, non‑transferable, revocable license to use Marshland’s proprietary non‑frontend features solely as part of the hosted service. This license terminates automatically upon termination or expiration of the hosting term.
- Third‑party assets & licenses: Any third‑party assets integrated into your site (e.g., stock photos, fonts, code libraries, analytics snippets) remain subject to their respective licenses. You are responsible for maintaining any required licenses for continued use after off‑boarding.
- Your content warranty: You represent and warrant that you have all necessary rights to any content you supply (text, images, trademarks, data) and that its use on your site does not infringe third‑party rights or applicable law.
- Operational copies & backups: We may create and retain temporary, cached, or archival copies of your site and content for operational, security, troubleshooting, compliance, and backup purposes.
A. Business & Scope
Marshland Software, LLC (“we”, “us”, “our”) provides simple, static website hosting and related services to small businesses, including domain setup, SSL, email forwarding help, and two 10‑minute content edits per year. Additional services (e.g., new site builds, WordPress or other dynamic stacks, design/development beyond quick edits) are available at custom pricing. Our principal place of business is 4507 E Cheery Lynn Rd, Phoenix, AZ 85018 (USA).
B. Plans, Billing & Overage
- Plan tiers & limits
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Just Getting Started — $10/mo, up to 25 GB/month transfer
Active — $18/mo, up to 100 GB/month transfer
Traffic Heavy — $30/mo, up to 200 GB/month transfer
- Buffer & overage
- Each plan includes a 10 GB buffer. After that, overage is $0.50 per GB (rounded up to the next GB), billed monthly in arrears.
- Bridge coverage (post‑term)
- If you choose not to renew and no migration plan is set at least 30 days prior to renewal, but you continue service after the term ends, bridge coverage applies at 3× your plan’s monthly rate, with no buffer and overage at $1.50/GB. Bridge coverage continues until migration or termination and is billed monthly in arrears.
- Term & renewal
- Yearly contract billed annually in advance. Auto‑renew via Stripe unless canceled at least 30 days before renewal. Renewal notices are sent ~60 days prior and reflect current new‑client rates (no hidden fees).
- Payments
- Stripe is required and a valid card must be kept on file. Hosting is billed annually in advance; overages, bridge, and hourly work are billed monthly in arrears. All hosting payments are due at the start of the applicable billing period. If a scheduled payment fails, we will notify the customer and attempt to collect payment. We will allow a grace period of up to two months from the original payment due date to receive payment or to arrange an alternative payment arrangement. For clarity, a Delinquent Account means any amount not paid in full within 60 days of its original due date. If an account is Delinquent for 60 days, we may disable DNS, suspend hosting, or take the site offline without further notice. Upon receipt of all past‑due amounts, we will, at your election: (a) restore the site; or (b) provide a downloadable zip of the front‑end client code as described in Off‑Boarding & Deliverables. Service will be restored (or code released) once payment is received and any outstanding balances are settled. If a customer's term ends during the grace period, any remaining charges for the term become immediately due and payable. We may pause or terminate service for non‑payment after notice in accordance with the above.
- Taxes
- Prices exclude applicable taxes; we add taxes where required and you are responsible for them.
- Refunds
- If you are not completely satisfied in the first 30 days, we offer a full refund of hosting fees (less domain and any service/build charges).
C. Domains & Email
- Simple domain included
- Eligibility will be defined on our Domain Eligibility page; premium TLDs or add‑ons may be extra. We will confirm eligibility before purchase.
- Ownership
- Domains are registered to you. You may keep a domain at your registrar (you’ll need to act on requests) or transfer it to us to fully manage renewals and DNS.
- Email forwarding
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Included. Limit 50 forwards per domain per month aggregated across all aliases, forwarding to a single destination mailbox (e.g., *@yourdomain.com → you@gmail.com). This is not mailbox hosting.
D. Edits, Maintenance & Support
- Included edits: Two 10‑minute edits per year for quick changes (text tweaks, photo swaps, hours/pricing updates). Unused edits do not roll over.
- Additional work: $200/hour billed in 15‑minute increments, or we can set up an ongoing content plan.
- Self‑edit option: We can enable a simple workflow (e.g., shared folder or basic Git) so you can make your own edits at little to no extra cost; no setup fee.
- Restores: Considered a quick edit where possible; otherwise billed time.
- Support: Mon–Fri, 9am–5pm Arizona time. Target response: next business day (usually faster). Best‑effort uptime with proactive monitoring; maintenance off‑hours when practical.
E. Data, Security & Backups
- Backups: Daily/versioned backups of static assets with 30‑day retention. We retain a copy for up to 30 days post‑termination for recovery requests, then delete.
- Security: Free SSL, sensible security headers, and least‑privileged access. You are responsible for lawful, virus‑free content.
- Payments: Processed by Stripe; we never store or have access to your full payment data.
- AI use: We may use AI to scaffold copy/HTML; a human reviews every site before it goes live.
Online Tools (Password Generator & Domain Checker)
- Password Generator: Provided for convenience to help you create strong passwords. Generated passwords are created client‑side and are never stored by us. No warranty or guarantee is provided that any generated password is more secure than alternatives, and you remain solely responsible for selecting, storing, rotating, and protecting your credentials. We are not liable for any breach, compromise, loss, or damages arising from the use of a generated password. Use a reputable password manager and enable multi‑factor authentication where available.
- Domain Checker: We provide a domain availability and suggestion service using our registrar partners. Results are informational only and may change at any time; there is no guarantee of present or continuing availability or price. The tool does not reserve, hold, or sell domains and cannot be used to purchase a domain; availability must be confirmed at checkout with a registrar. We are not liable for a domain becoming unavailable or for discrepancies in pricing or availability.
- Acceptable use: Abuse of these tools (e.g., excessive automated queries, scraping, or security testing) is prohibited and may result in rate‑limiting or suspension.
F. Acceptable Use & Content
No malware, spam/phishing, illegal content, hate/incitement, or IP infringement. High‑risk categories (e.g., adult, gambling) require prior approval and may be declined. You are responsible for accessibility, privacy, and industry‑specific compliance; we ship sensible defaults but are not a compliance service.
DMCA: We follow takedown processes and may disable content upon credible notice.
G. Termination, Portability & Disputes
- Termination for convenience: Either party may terminate at the end of a term with 30 days’ notice.
- Termination for cause: We may suspend/terminate for non‑payment, policy/legal violations, or security risk after notice and a 10‑day cure period (immediate action for urgent risk).
- Portability: Upon termination, we provide a downloadable site bundle (zip) and assist with DNS changes. Extra migration work billed at $200/hour.
- Publicity: We may list your name/logo and include a “Built by Marshland Software” link unless you opt out in writing. Our portfolio/display right survives termination, limited to non‑confidential information already made public.
- Governing law, venue & dispute resolution: These Terms are governed by the laws of the State of Arizona and the Federal Arbitration Act (9 U.S.C. §§ 1–16). Small claims carve‑out: For any individual claim of $3,500 or less (or the then‑applicable Arizona small‑claims jurisdictional limit), the parties agree to exclusive venue in the Small Claims Division of the Maricopa County Justice Court precinct serving the defendant’s address or as permitted by A.R.S. § 22‑202 (Attorneys are not permitted in Arizona small claims unless both parties consent). For customers whose principal place of business or billing address is 4507 E Cheery Lynn Rd, Phoenix, AZ 85018, the parties agree that the proper Justice Court precinct is the Arcadia‑Biltmore Justice Precinct in Maricopa County, Arizona. For all other claims, the parties agree to binding arbitration in Maricopa County, Arizona, administered by the American Arbitration Association under its applicable consumer or commercial rules, with a single arbitrator. Compulsory (court‑annexed) arbitration may also apply where required by the Maricopa County Superior Court for claims at or under the then‑current threshold (currently $50,000). Waivers: EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS; ALL PROCEEDINGS SHALL BE ON AN INDIVIDUAL BASIS. Judgment on the award may be entered in any court of competent jurisdiction. This section survives termination. If any portion of this provision is found unenforceable, the remainder shall be enforced to the fullest extent permitted by law.
- Fees and costs; fee‑shifting: Except as otherwise required by applicable law or arbitration rules, the prevailing party in any action or proceeding (including small claims, arbitration, or court) is entitled to recover reasonable costs and expenses, including filing fees, service fees, arbitration administration fees, and reasonable attorneys’ fees, to the fullest extent permitted by A.R.S. § 12‑341.01 and other applicable law. In consumer disputes administered under the AAA Consumer Rules, the allocation of administrative and arbitrator fees shall follow the AAA Consumer Fee Schedule (currently capping the consumer’s filing fee and requiring the business to pay arbitrator compensation), but the arbitrator may award reimbursement or reallocation of such fees to the prevailing party as permitted by those rules and applicable law. In business‑to‑business disputes, the parties agree that the arbitrator may award that Client reimburse Company for reasonable arbitration fees and costs (including AAA administrative fees and arbitrator compensation) to the extent permitted by law if Company is the prevailing party.
- Precinct confirmation: You acknowledge that precinct boundaries are set by Maricopa County and may change; the applicable Justice Court precinct can be confirmed using the County’s official “District Lookup by Address” tool. If a different precinct is determined by the County for your address, venue shall lie in that Justice Court precinct.
- Notices: We send notices to your billing/admin email; you may send notices to our published contact or legal@marshland.software. Postal notices may be sent to our address above.
Off‑Boarding & Deliverables
Upon termination and once all outstanding charges have been paid or otherwise resolved, Marshland Software will provide a downloadable zip file containing the front‑end client code. Proprietary backend services (for example, email forwarding or form‑forwarding) are excluded and any limited license to those features terminates at the end of your hosting term; continued access requires an active subscription or a separate written license. We do not guarantee the front‑end will function without the proprietary backend; Marshland can perform migration or conversion work to ensure front‑end functionality for the standard hourly fee. All DNS records will be provided in a standard zone file.
Marshland requires accounts to be current before we will assist with off‑boarding, migrations, or other transfer‑related services, and we reserve the right to withhold migration assistance until outstanding balances are paid or otherwise resolved.
Changes to Terms
We may update these Terms with 30 days’ notice by email and posting on our site. Renewal notices are sent approximately 60 days before the renewal date. Effective date: August 13, 2025.
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