Frequently Asked Questions

Nope! We set everything up and manage it going forward. You always have a human to contact (and that human's name is Josh).

If you own the rights to your existing site and it meets our criteria (simple HTML/CSS/JS, no complex backend), then absolutly! Some hosting sites (like Wix or Squarespace) make it hard to export your site as they own the templates, but you own the data. We can help you get your content out and build a new site for you if needed.

We migrate your site for free and make sure it works just like before—no downtime expected. We communicate every step of the way.

Management of one (1) domain (.com) is included. Acquiring a domain may incur additional charges and premium TLDs or add‑ons cost extra. Additional domains are billed starting at $30/ year. Check availability with our Domain Checker.

We provide email forwarding (aliases), so you can receive mail at addresses on your domain and have it delivered to an existing inbox — for example, an alias, me@example.com forwarded to your existing personal email, example@gmail.com. We can also help you connect a mailbox provider (Microsoft 365, Google Workspace, etc.) so you can send and receive mail directly from your domain; mailbox provider fees are separate and paid to them. We do not host mailbox platforms ourselves. If you only use forwarding, sending mail that appears to come from your domain is limited; we can advise or assist with a sending setup through a mailbox provider when needed.

— Should we host email? Let us know

Quick changes like updating text or swapping a photo. Bigger changes (new pages, redesigns) are quoted as projects. Check out our managed plans if you expect to have multiple edits a year.

They're for small, quick changes (e.g., text tweaks, replacing a photo, updating hours or pricing). Need more? Check out our managed plans if you expect to have multiple edits a year.

Yes! We can set up a simple workflow so you can update text and images yourself for little to no extra cost (through Google Drive automations). We do not provide a full CMS or editing platform.

Yes. We keep versioned copies of your site so we can roll back if something goes wrong (bad edit, deleted file, defacement). Static sites change less often, but backups mean fast recovery and peace of mind.

Hosting keeps your site online. Managed Care turns hosting into a full-service experience with proactive optimization, regular backups, performance monitoring, monthly edits, and detailed reporting. View Care plans.

Yes! If you're already hosting with us, we can upgrade you to any Care plan. We'll migrate your current setup and begin the monthly optimization work immediately.

Care includes 30 minutes of edits per month, Care+ includes 2 hours, and Care Pro includes 4 hours. This covers content updates, design tweaks, new pages, forms, and A/B testing. Overage rates are reduced for Care customers.

Yes, SEO add-ons require an active Care plan. This ensures technical optimizations deploy smoothly and your site stays updated. View SEO services.

Local SEO typically shows initial improvements within 2-3 months, with significant gains by month 6. We provide monthly reports so you can track progress throughout.

Yes, both Care and SEO services can be canceled with 30 days' notice. We'll help you transition back to basic hosting or assist with migration if needed.

No, managed care plans are optional. You can choose basic hosting without a care plan if you prefer to manage your site yourself. However, we recommend a care plan for ongoing maintenance, security, and performance optimization to keep your site running smoothly.

No, all our services require hosting with us. We don't manage what we don't host. This ensures we can provide reliable support, maintain security, and deliver the performance our clients expect. Whether you choose basic hosting, managed care plans, or SEO services, they all include hosting as the foundation.

If you prefer to host elsewhere, we're happy to refer you to other providers who offer standalone services.

We keep jargon out of the way, but this one maps directly to our costs. Think of it as simple math: page visits per month × page size. A typical page (with text and a few images) is about 5 MB, so that's the example we use across the site. Your page might be smaller or larger depending on photos and media.

To keep it friendly, every plan includes a 10 GB buffer before any overage charges apply. If you do go past your plan + buffer, overage is $0.50 per GB. We'll also recommend the best plan so you're not overpaying.

Your site stays online. We simply bill overage at $0.50 per GB after you go 10 GB over your selected plan's transfer. We'll also proactively recommend the best plan so you're not overpaying.

Plans are billed on a yearly contract. You can upgrade your plan at any time. If you decide to move on, we'll help you migrate your site smoothly.

Yes. We build clean, responsive HTML & CSS sites and can add a simple backend when required (for forms, lightweight APIs, or small dynamic features). Options include:

• Free single-page website — available with a hosting signup (a $149 value). This free single-page website build requires a 1-year hosting commitment (hosting is billed annually in advance).
• $399 three-page website — a professional three-page build (landing + inner page). Like our single-page build, this requires a 1-year hosting commitment when hosted with us; hosting is billed annually in advance.

Need more pages or a larger project? We can provide a custom quote — contact us or see Plans & Pricing for details.

Yes — all website builds require at least a 1-year hosting commitment when hosted with us; hosting is billed annually in advance. If you prefer to purchase a build and host it elsewhere, please contact us to discuss options.

No — we don't set a practical site size limit today, although we reserve the right to add one if needed. The total storage for your site (photos, videos, documents, pages, etc.) is included, and our typical target audience sites are between 1 GB and 5 GB. The more important metric is monthly data transfer (how much data visitors download when viewing your site).

We use Stripe as our secure payment processor. No payment data is ever stored on our servers, and we never have access to your full payment information. All transactions are handled securely through Stripe's PCI-compliant systems.

Your 1-page site includes everything needed to get your business online quickly and professionally:

• Custom Favicon – Your logo or icon displayed in the browser tab
• SEO-Friendly Page Title & Meta Description – For basic search engine visibility
• Up to 4 Informational Sections – Examples: hero banner, about, services, contact
• Up to 6 Photos – Professionally optimized for web speed
• Contact Form – Submitted directly to your email address
• Basic Mobile Responsiveness – Optimized for phones and tablets
• Basic Accessibility – Alt text for images, good contrast, screen-reader-friendly markup
• Simple Social Links – Up to 3 links/icons for Facebook, Instagram, etc.
• Basic Performance Optimization – Compressed images, caching headers for fast loading
• Security/HTTPS Setup – SSL included so visitors see the lock icon
• Cookie / Privacy Banner – Simple, compliant cookie consent notice
• Launch Checklist – Site tested and reviewed with client before go-live
• 1 Round of Revisions – After initial draft, one round of edits included

(Optional add-ons like additional sections, galleries, or integrations can be quoted separately.)

To keep the package streamlined and affordable, the following are not included by default:

• External API Integrations – e.g. Google Maps, Yelp reviews, booking systems, social feeds
• Advanced SEO Setup – Keyword research, backlinking, schema markup, analytics tracking
• Ongoing Content Updates – Changes after launch are billed hourly
• Custom Development – Beyond what can fit in the 1-page layout
• Policy-Violating Content – Anything that would go against SEO or compliance guidelines
• Blog or CMS Functionality – No WordPress, no ongoing content management system
• E-commerce Setup – No shopping cart, product pages, payment gateways
• Branding / Graphic Design – Logo design, custom illustrations, or brand identity not included
• Copywriting – You’ll place your text as-is, not write your content for you
• Custom Code / Interactive Features – No animations, calculators, scheduling widgets
• Third-Party Accounts Setup – No creating or configuring Google Analytics, Google Business Profile, Facebook Pixel, etc.
• Legal Disclaimers or Policies – You are responsible for providing any privacy policy, terms of service, or disclaimers (unless offered as an upsell)
• Email Hosting – We forward form submissions, but don’t set up your email service or troubleshoot deliverability issues beyond the basics

We specialize in simple HTML sites today. Managed WordPress hosting is coming soon for clients who need blogs, stores, or advanced features.

Yes— carefully. We use AI to speed up some parts of creating simple HTML pages (like scaffolding structure or drafting copy). A human reviews every site before it goes live to ensure links work, content makes sense, and the details are correct. We also encourage clients to use AI for drafting copy or ideas; we'll polish it and make sure it fits your brand.

We focus on fast, secure static sites (HTML/CSS/JS) to keep costs low and reliability high. SPAs and database‑driven apps aren't part of our standard offering. If you need something more advanced, we're happy to discuss options or refer you.

Business hours are Monday–Friday, 9am–5pm Arizona time. We monitor uptime and handle urgent issues as quickly as possible; for non‑urgent requests we'll reply by the next business day.

Once we have your content (logo, copy, photos), a typical simple site goes live in 2–5 business days. Need it sooner? Ask and we'll see what we can do.