Delegate It?
Twelve tasks from an ordinary week of running a business. For each one: would you hand it to an AI agent, or keep a human on it?
What AI agents actually do well today
The pattern in this game is not random. Agents shine at high-volume, low-stakes, rule-following work: drafting follow-ups, sorting messages, answering the same six questions, confirming appointments, summarizing numbers. Humans stay essential where stakes are high and judgment or empathy carries the moment: pricing, hiring, apologies, contracts.
The businesses that get value from AI are not the ones that automate everything. They are the ones that draw this line deliberately. I help owners draw it with my Managed AI and ready-made business agents.
FAQ
What is an AI agent?
Software that uses AI to complete multi-step tasks on its own: drafting and sending follow-ups, sorting email, answering routine questions, updating systems. You set the rules, it does the repetition.
What should never be delegated to AI?
Judgment calls with real stakes: pricing, hiring and firing, legal commitments, and any conversation where a person is upset. AI can prepare those moments, but a human should own them.